Privacy Policy

Last updated: March 25, 2026

1. Information We Collect

We collect account profile details, transaction records, wallet funding events, device/session metadata, and support interactions required to deliver airtime, data, bill payment, and wallet services.

2. How We Use Information

Your information is used to process purchases, verify wallet funding, show transaction status updates, enforce service availability rules, detect abuse, and provide customer support.

3. Payments and Wallet Funding

Payment processing may involve secure third-party gateways. We store references, statuses, and audit logs needed for reconciliation, dispute handling, and prevention of duplicate credits.

4. Service Configuration and Availability

We may temporarily disable services for maintenance or provider downtime. Associated metadata, maintenance messages, and transaction outcomes are retained for operational reliability.

5. Security Practices

We apply access controls, role-based restrictions, request validation, and monitoring. No system is fully risk-free, but we continuously improve controls to protect account and transaction data.

6. Data Retention

We retain records for compliance, fraud prevention, support resolution, and financial reconciliation, then delete or anonymize data when no longer required.

7. Your Rights

You may request account data review, correction, or closure subject to applicable legal and financial obligations. Contact support for data-related requests.

8. Contact

For privacy questions, email support@vtopup.ng.